Cancellation & Refund Policy

This Cancellation & Refund Policy outlines the terms governing cancellations and refunds for bookings made on shootfolder.app("Platform"), operated by Shootfolder.com Private Limited.

Each listing on the Platform has a cancellation tier selected by the Host. The applicable tier is clearly displayed on the listing page and during the booking process before payment. By completing a booking, you agree to the cancellation terms of the selected tier.

Every booking on Shootfolder has three components:

1. Base Amount — paid to the Host for the use of their listing.
2. Platform Service Fee — paid to Shootfolder for facilitating the booking.
3. GST — levied at 18% on the Platform Service Fee only (not on the Base Amount).

The Base Amount represents the Host's hourly rate inclusive of any applicable taxes the Host may be required to collect (including GST, where the Host is GST-registered). Shootfolder does not collect, remit, or issue tax invoices for the Host's services — the Host is responsible for their own tax compliance. The 18% GST shown above applies only to the Platform Service Fee charged by Shootfolder.

Refunds, when applicable, are issued on the Base Amount only. The Platform Service Fee and the GST levied on it are non-refundable in all cases, regardless of cancellation tier or timing. This is disclosed to the Crew during the booking process before payment. The only exception is Host Cancellation (see below), where the entire amount paid is refunded.

Hosts select one of the following three cancellation tiers when creating their listing:

1. Flexible

• Free cancellation up to 24 hours before the booking start time.
• Cancellations within 24 hours of the booking start time: 50% refund of the Base Amount.
• No-show: no refund.

2. Moderate

• Free cancellation up to 7 days before the booking start time.
• Cancellations within 7 days but more than 24 hours before: 75% refund of the Base Amount.
• Cancellations within 24 hours: no refund.

3. Punctual

• Free cancellation up to 30 days before the booking start time.
• Cancellations within 30 days but more than 14 days before: 75% refund of the Base Amount.
• Cancellations within 14 days but more than 7 days before: 50% refund of the Base Amount.
• Cancellations within 7 days: no refund.

In all tiers, "free cancellation" means a 100% refund of the Base Amount.

Single-day bookings

Refund = Refund% × Base Amount

Worked example: Base Amount ₹10,000, Platform Service Fee ₹1,000, GST on fee ₹180. Total paid: ₹11,180.

The ₹1,180 (Platform Service Fee + GST on fee) is retained in all cases.

Multi-day bookings

For bookings that span multiple days, each day is evaluated independently against the cancellation tier based on its own proximity to the cancellation moment. The Crew receives the sum of the per-day refunds. This ensures that a cancellation close to Day 1 does not unfairly penalise the Crew for days that are still far in the future.

Worked example: an 8-day booking at ₹2,700 per day (total Base Amount ₹21,600) under the Flexible tier, cancelled 14 hours before Day 1.

The Platform Service Fee and GST on that fee remain non-refundable.

No-show rule

If a booking day has already started at the moment of cancellation, that day contributes 0% refund regardless of the tier. This applies per-day in multi-day bookings.

All refunds are processed through Razorpay and are initiated within 48 hours of the cancellation being confirmed. Actual refund timelines depend on the payment method used:

• UPI: 2–7 business days
• Debit cards: 5–7 business days
• Credit cards: 5–10 business days
• Net banking: 5–7 business days

Refunds are credited to the original payment method used for the booking. We cannot process refunds to a different account or payment method.

If a Host cancels a confirmed booking, the Crew receives a full refund of the entire amount paid, including the Base Amount, Platform Service Fee, and GST. This is the only scenario in which the Platform Service Fee is refunded.

Repeated cancellations by Hosts may result in:

• Reduced search ranking for the Host's listings
• A warning or penalty notice from Shootfolder
• Temporary or permanent suspension of the Host's account

Host payouts are processed via UPI through Razorpay. Payout timelines are T+2 to T+4 business daysafter the booking is completed (i.e., after the booking end time). Payouts are made to the UPI ID registered in the Host's Shootfolder account. Hosts are responsible for ensuring their UPI details are accurate and up-to-date.

When a Crew cancels, the Host's payout is reduced in proportion to the refund issued. If the Crew receives a 50% refund on a given day, the Host's payout for that day is reduced by 50%.

Some listings may require a security deposit. Security deposits are not collected, held, or disbursed by Shootfolder. The deposit amount, where applicable, is displayed on the listing page and again in the booking summary before payment, so that the Crew is aware of it well in advance of arrival.

Security deposits are handled directly between the Crew and the Host:

• Collection: The Host collects the security deposit from the Crew at the start of the project (on arrival), by cash, UPI, or any mode mutually agreed upon between the two parties.
• Return:The Host is expected to return the security deposit in full at the end of the project (on checkout), provided there is no damage to the property, vehicle, equipment, or any other element of the Host's listing.
• Damage: In the event of damage, the Host and Crew are expected to resolve the matter directly, in good faith, and with reasonable evidence (photographs, repair estimates, etc.).
• Cancellations: Because Shootfolder does not collect security deposits, cancellations have no impact on the deposit. Nothing is collected by the Platform, and therefore nothing is refunded by the Platform.

Shootfolder is not a party to the collection, return, or adjudication of security deposits, and accepts no liability arising from any dispute over a deposit.

If a dispute regarding a security deposit cannot be resolved directly between the Crew and the Host, either party may escalate the matter to grievance@shootfolder.com. While Shootfolder is not a party to the deposit transaction, the Platform may mediate in good faith and reserves the right to take enforcement action against accounts found to have acted in bad faith, including warnings, delisting, payout holds on other bookings, or account suspension.

In the event of a force majeure event (natural disaster, pandemic, government-mandated lockdown, civil unrest, or other circumstances beyond the reasonable control of either party), Shootfolder.com Private Limited may, at its sole discretion, override the standard cancellation tiers and offer full or partial refunds. Force majeure determinations are made on a case-by-case basis.

If you believe a refund has been incorrectly calculated or processed, please contact us at support@shootfolder.com within 30 days of the cancellation. We will review and respond within 7 business days.

For unresolved disputes, you may escalate to our Grievance Officer at grievance@shootfolder.com.

For questions about this Cancellation & Refund Policy, please contact:

• General support: support@shootfolder.com
• Host support: hostsupport@shootfolder.com
• Grievance Officer: Mr. Prateek Ahuja — grievance@shootfolder.com